Standardized training is normally provided to customer IT staff when a Riva On-Premise server is installed and configured as part of a Get Started Bundle. That training includes an introduction to setup and configuration of the Riva On-Premise server and synchronization policies. Many of our customers shift responsibility for Riva On-Premise server operation and maintenance to IT infrastructure support staff who may not have been originally involved in the original evaluation, proof-of-concept or pilot and UAT of a Riva On-Premise server. Additional training needs to be provided to those customer staff who will assume responsibility for Riva operation and end-user support.
Training Currently Available
The following training is available as a billable professional service:
Customer Riva Training Plan
When a customer requests additional training for their IT staff, the Riva training team will consult with the customer to determine training requirements and then prepare a Customer Riva Training Proposal that includes an estimate of billable time and costs to plan, prepare and deliver training.
Article ID: 1511
Last updated: 12 Mar, 2018